Shipping Options
Available shipping methods, costs and estimated delivery windows are displayed during checkout based on the delivery address.
SHAD SUPPORT
Shipping & Returns
Everything you need to know about receiving your AirPack, tracking your order and requesting a return.
01
SHIPPING
Getting your AirPack to you.
Order Protection
Review your shipping details carefully before completing checkout. If something looks wrong after ordering, contact our support team as soon as possible.
02
DELIVERY
From order to doorstep.
Once your order is placed, it moves through processing and shipment before reaching the destination provided at checkout.
Order Processing
Orders are prepared before shipment. Current processing and delivery estimates should be reviewed during checkout or in your order confirmation.
Delivery Availability
Shipping availability depends on the delivery address and the options currently offered by the store.
Shipping Updates
When tracking information becomes available, order updates may be sent using the contact details provided during checkout.
03
ORDER TRACKING
Know where your order stands.
Need help locating an order?
Check the tracking information included with your shipment update. If you need additional help, contact us with your order number.
04
RETURNS
Need to request a return?
Return eligibility depends on the condition of the product and the store's current return requirements. Contact support before sending any item back so the request can be reviewed first.
01
Contact Support
Send your order number and the reason for your return request.
02
Wait for Instructions
Our support team will review the request and provide the next steps when applicable.
03
Send the Item
If approved, follow the provided return instructions and keep any available shipping documentation.
05
REFUNDS
What happens after a return.
Return Review
Returned products may be reviewed before a refund is approved. Eligibility is determined according to the current return policy and the condition of the returned item.
Refund Method
When a refund is approved, it is normally issued through the applicable payment method or process associated with the original order.
ORDER ISSUE
Damaged, missing or incorrect order?
If your order arrives damaged, incomplete or different from what you ordered, contact support with your order number and clear photos when relevant so the issue can be reviewed.
Please review your current store policies
Specific return windows, shipping fees, delivery estimates and eligibility requirements may vary. Keep this page aligned with the policies currently offered by your store.
SHAD SUPPORT
Still need help?
Send our support team a message and include your order number when available.